Supporting Your Fleet Service Needs
Residential solar portfolios can have significant service issues at any time. SST has the scale and reach to account for erratic service demands, allowing us to stabilize service delivery in ways a smaller company may lack.
Rapid, knowledgeable customer response time is crucial to customer satisfaction, keeping your Net Promoter Score (NPS) high and maintaining positive customer recommendations and references. With technicians strategically located across the nation and superior route density, SST can provide quick turnaround on work orders at competitive rates.
Solving the Long-Term Service Issue
Without the ability to ensure long-term maintenance services for customers and their financed solar systems, solar finance providers are putting the long term financial health of their portfolios at risk. Many finance providers rely on solar installers to provide ongoing service to their system owners. However, this is not a reliable practice for three main reasons:
When a system underperforms, customers are saddled with the unexpected costs of higher utility bills and system repairs in addition to their loan payment for a dysfunctional system. These factors significantly increase the likelihood of late payments or default.
In the rapidly changing solar industry, many installers will not stay in business long enough to fulfill installation service obligations.
Most installers do not have a dedicated service department and are therefore have neither the capacity nor the expertise required to respond to maintenance issues in a timely manner.
Many residential service calls are not the result of workmanship defects and therefore are not covered under installation workmanship warranties.
Unrivaled Partner Support
The foundation of our success is the team of service professionals who perform all of our services efficiently and effectively. From processing inside the office to execution in the field, our entire team acts in concert as the service department of your company, keeping you informed every step of the way.
Courteous customer service
Swift response time
Plan & define scope of work
Real time quality audits
Real world modeling
Interactive issue resolution
Your single point of contact
Adherence to all NEC & local codes
Extensive equipment knowledge
Sound, safe, and reliable
Decades of combined experience
SST can provide a wide range of project management services, including removal and replacement of residential solar installation, installation of new equipment across a portfolio, and other large-scale specialized services.
SST has warehouse locations across the United States, enabling us to efficiently intake, store and manage any type of solar equipment.
SST has a network of subcontractors that have been vetted to meet our customer satisfaction standards when providing complimentary services outside our normal scope of work, including roof repair, plumbers, exterior specialists, painters, and repair specialists.
QUALITY ASSURANCE MANAGEMENT
The quality team reviews all internal associates and external partner work, to ensure the highest quality of service for all scopes of work.
TECHNICAL SUPPORT TEAM
SST has multiple individuals with vast knowledge of the PV industry and experience with all types of installations; on-grid, off-grid, battery backup. This team provides support to techs on a daily basis for issues in the field.
As part of our extensive customer satisfaction standards, high priority issues are dealt with in 48 hours or less. Working through each issue, escalation support provides technicians with a resource for quick and appropriate remedies.
Unmatched Partner Reporting
SunSystem Technology’s custom online client portal gives you clear insight into your residential solar portfolio. Whether you are accessing work orders, tracking progress and completion, updating asset information, or looking for customized reporting, our intuitive and transparent portal provides you with real-time information need to effectively manage and track your entire portfolio.