Home Solar Service

HOME SOLAR SERVICE AND REPAIR

Trusted, Reliable Support to Get the Most Out of Your Solar Investment

SunSystem Technology (SST) approaches residential solar operations and maintenance using best practices derived from our foundational experience servicing and repairing thousands of solar energy systems. SST has resolved over 50,000 residential service issues and is recognized as the solar industry’s leader in third party servicing.

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Get your system back to peak performance!

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3-Steps to Restoring Your Solar Energy

Let’s get your system back to peak performance!

1

SUBMIT

Submit your as much information you can give us about your issue. The more information we have before seeing the troubled system, the quicker we can resolve the issue.

2

SCHEDULE

After submitting your information, you will be contacted by Customer Specialist to schedule a hands-on visit with your home solar system. We will work to get your site visit scheduled as quickly as possible as we know every day that goes by is energy you’re not capturing. 

3

REPAIR

Our team of technicians have seen every issue a home solar system can have. An SST solar service technician will troubleshoot your system, diagnose the problem and resolve the issue, bringing life back to your previously troubled system.

What you get with Your Service Call

Put your trust in SST to get your solar functioning again!

Gain the peace of mind knowing the Nation’s largest residentail solar service provider is with your solar system. With more than 50,000 home visits, we far exceed the experience of any other residential solar service company.

Preliminary scheduling call with Customer Service Representative to gather essential site information and visitation time. 

A certified SST Solar Service Technician will arrive at your home within the agreed upon service window discussed with the Customer Service Representative. 

2 hours of technician time on location working directly with your system to resolve your issue and repair your solar.

A full report of our findings will be provided to you after our technician has completed his/her work and it has been reviewed by our quality assurance team. 

Example Home Solar Services

We understand the challenges faced throughout your solar energy system’s lifetime and are committed to providing a premium service that gives you the peace of mind that comes from knowing your solar investment can be cared for at any time. Our expert technicians, professional customer service, and innovative technology are at your disposal so you can continue enjoying the benefits of solar without worrying should an issue arise.

METER SWAP

Our Solar Service Technician will install a meter at existing location and confirm with manufacturer or reporting party good communication and last kWh reading if available.

SITE ASSESSMENT

A Solar Service Technician will conduct detailed viability study using upplied system proposal. The Solar Technician will conduct a detailed shade study utilizing Solmetric Suneye tool. Detailed system photos will be provided.

CRITTER GAURD INSTALLATION

Keep animals from nesting and damaging your system. Our Solar Service Technician will install critter guard per manufacturer specifications. Document condition of array before install and after.

ROOF LEAK INVESTIGATION

Solar Service Technician is to determine cause of roof leak around the solar. Service Technician will inspect roof and, if applicable, attic or other access under roof. Technician will prepare findings and determine, as best as possible, whether roof leak was caused by solar installation or was independent of solar installation.

INVERTER TROUBLESHOOT

Our Solar Service Technician will determine why your inverter is experiencing error code or performance issues. Technician will perform string testing (if system has string inverters) on the inverter for repair and contact manufacturer’s tech support as needed to initiate.

STRING INVERTER REPLACEMENT

Solar Service Technician is to replace inverter recording old and new serial number and confirm operation with manufacturer prior to leaving site.

MICRO INVERTER/OPTIMIZER
REPLACEMENT

Solar Service Technician is to replace microinverters and optimizers recording old and new serial numbers and confirm operation with manufacturer prior to leaving site.

MONITORING TROUBLESHOOT

Solar Service Technician is to determine cause of solar monitoring system failure. Technician will troubleshoot condition of existing monitor and confirm with manufacturer support that monitor is no longer operational.

MODULE REPLACEMENT

Install compatible module and replace in accordance with inverter and racking specifications. Document existing panels and new panel serial number.

PV SYSTEM REMOVAL

Solar Service Technicians to thoroughly document system condition before and after removal.
*Storage and transportation not included*

PV SYSTEM
REMOVAL AND RE-INSTALLATION

Solar Service Technician is to remove all solar components and store onsite. Technician will reinstall system according to original plan set. All additional materials will comply with original install quality standards.
*Storage and transportation not included*

FULL SYSTEM HEALTH CHECK

We will provide you with a comprehensive home solar system inspection with images and fully documented report on system verification, visual reporting, and solar inspection results

MODULE CLEANING

In certain areas, especially near agriculture or desert, dirt and debris can build up on your panels, causing them to produce less energy than they should. Technician will clean modules and will provide before and after pictures.

CONSULTING

Provides technical expertise and recommendations with design, technology, AHJ issues and consumer/installer
quality concerns.

Book a solar tech! It will only take a minute

Get a certified SST solar technician at your home and get back to producing power!
Submitting the form below is the quickest way to get your service call scheduled ASAP!

System Questionnaire