Residential O&M Service
Solving the Long-Term Service Issue
Without the ability to ensure long-term maintenance services for customers and their financed solar systems, solar finance providers are putting the long term financial health of their portfolios at risk. Many finance providers rely on solar installers to provide ongoing service to their system owners. However, this is not a reliable practice for three main reasons:
When a system underperforms, customers are saddled with the unexpected costs of higher utility bills and system repairs in addition to their loan payment for a dysfunctional system. These factors significantly increase the likelihood of late payments or default.
In the rapidly changing solar industry, many installers will not stay in business long enough to fulfill installation service obligations.
Most installers do not have a dedicated service department and are therefore have neither the capacity nor the expertise required to respond to maintenance issues in a timely manner.
Many residential service calls are not the result of workmanship defects and therefore are not covered under installation workmanship warranties.
Process
Unbeatable Process Support
SunSystem Technology’s knowledgeable administrative and field staff offer best in class project management and coordination. We can meet your needs whether it is through boots on the ground or supervisory support.
Project Management
Project Management SST can provide a wide range of project management services, including removal and replacement of residential solar installation, installation of new equipment across a portfolio, and other large-scale specialized services.
Equipment Management
Equipment Management SST has warehouse locations across the United States, enabling us to efficiently intake, store and manage any type of solar equipment.
Subcontractor Management
Subcontractor Management SST has a network of subcontractors that have been vetted to meet our customer satisfaction standards when providing complimentary services outside our normal scope of work, including roof repair, plumbers, exterior specialists, painters, and repair specialists.
Quality Assurance Management
Quality Assurance Management The quality team reviews all internal associates and external partner work, to ensure the highest quality of service for all scopes of work.
Technical Support Team
Technical Support Team SST has multiple individuals with vast knowledge of the PV industry and experience with all types of installations; on-grid, off-grid, battery backup. This team provides support to techs on a daily basis for issues in the field.
Escalation Support
Escalation Support As part of our extensive customer satisfaction standards, high priority issues are dealt with in 48 hours or less. Working through each issue, escalation support provides technicians with a resource for quick and appropriate remedies.
Process
Unbeatable Process Support
SunSystem Technology’s knowledgeable administrative and field staff offer best in class project management and coordination. We can meet your needs whether it is through boots on the ground or supervisory support.
Project Management
Project Management SST can provide a wide range of project management services, including removal and replacement of residential solar installation, installation of new equipment across a portfolio, and other large-scale specialized services.
Equipment Management
Equipment Management SST can provide a wide range of project management services, including removal and replacement of residential solar installation, installation of new equipment across a portfolio, and other large-scale specialized services.
Subcontractor Management
Subcontractor Management SST can provide a wide range of project management services, including removal and replacement of residential solar installation, installation of new equipment across a portfolio, and other large-scale specialized services.
Quality Assurance Management
Quality Assurance Management SST can provide a wide range of project management services, including removal and replacement of residential solar installation, installation of new equipment across a portfolio, and other large-scale specialized services.
Technical Support Team
Technical Support Team SST can provide a wide range of project management services, including removal and replacement of residential solar installation, installation of new equipment across a portfolio, and other large-scale specialized services.
Escalation Support
Escalation Support SST can provide a wide range of project management services, including removal and replacement of residential solar installation, installation of new equipment across a portfolio, and other large-scale specialized services.
