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Author: Help Desk

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System Questionnaire

In-depth questionnaire to identify system issue(s)

What is your current system need?*
Is your system working?*
Is your system functioning and are you looking for a system diagnostic/inspection?*
Does your system have physical damage?*
Do you need an inspection to determine the damage?*
Damaged Panel Information
Manufacturer Model Quantity Damaged
Image(s) of Damaged Equipment
Drop files here or
Please provide any images you have available of the damaged panels and/or equipment.
Are you experiencing monitoring/meter issues?*
Monitoring Hardware Information
Manufacturer Age of Hardware
Is your system underproducing?*
Are you experiencing any inverter issues?*
Inverter Information
Error Code (if available) Manufacturer Model Age of Hardware
Image of Inverter
Drop files here or
You can provide an image of the inverter and error code to help with the troubleshooting process.
Do you need a full system removal (all modules and roof equipment)*
How many stories is your solar located on?*
- Ground Mount System
- 1
- 2
- 3+
This lets us know of the proper equipment that is mandatory for removal of an existing solar system.
Current Roof Type*
- Composition Shingle
- Flat Tile
- Curved Tile
- Flat Roof
- Other
New Roof Type*
- Composition Shingle
- Flat Tile
- Curved Tile
- Flat Roof
- Other
Would you like the system to be re-installed?*
Is the new roof going to be overlaid on the existing roof?*
Will you be making any architectural changes to your roof layout?*
For example: adding a second story, remodeling, pitch change skylights to the residence. Adding these may result in new permits with the county building department.
Can the system be stacked and stored on site?*
*System should not be stored in view of the street
Do you have critter guard installed on your current system?*
Critter guard is the mesh that goes around the perimeter of your system to keep animals out from below the panels.
Would you like critter guard at time of re-installation?
What kind of removal work would you like us to perform?*
Any additional details on the project?
Please let us know the product/service you're interested in*
Please explain your current system issue(s) so we can better assess your solar needs.*
System Information
Do you own your system?*
What is the age of your system?
Do you have your system plan set?*
System "blueprints" or "design set"
Upload plan system set (if available)
Drop files here or
Contact Information
Name*
First Last
Address*
Street Address Address Line 2 City State ZIP Code
Phone*
Email*
Please provide any further relevant information

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